Privacy Policy
Last updated: 10 Feb 2025
This Privacy Policy explains how Didi London (“we”, “our”, or “us”) collects, uses, and protects personal information when you use our website www.didilondon.com and Didi London mobile application (“the App”).
We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
Information We Collect
We may collect personal information that you voluntarily provide when you: create an account on this website, make purchases through our website, contact us through our website or app, sign up for updates or communications, or submit enquiries or feedback. This information may include: name, email address, login credentials, billing information (for website purchases) and any information you include in messages or forms.
Automatically Collected Information
When you use our website or mobile application, we may automatically collect certain technical information, including IP address, device type, browser type, operating system, pages visited, app usage data, diagnostic or performance information. This helps us maintain and improve our services.
Payments
Payments are processed only on the website and are handled securely by our third-party payment provider: Stripe
When purchases are made on the website, payment information is processed directly by Stripe and we do not store full payment card details on our servers.
Please refer to Stripe’s privacy policy for information about how they handle payment data. Privacy Policy
The Didi London mobile application does not process payments.
How We Use Your Information
We use personal information to: Create and manage user accounts, process website purchases, provide and maintain our website and mobile application, respond to enquiries and support requests, improve functionality and user experience, monitor performance and security, comply with legal obligations.
We do not sell or rent personal data to third parties.
Cookies and Website Technologies
Our website may use cookies or similar technologies to:
Improve website functionality, understand how visitors use the website, analyse traffic and performance, you can control or disable cookies through your browser settings.
Third-Party Services
We may use trusted third-party providers to operate our services, including:
Website hosting providers, cloud infrastructure providers, analytics services, payment processors (for website purchases) these providers only process information as necessary to provide their services.
Data Retention
We retain personal information only for as long as necessary to:
Maintain user accounts, process website transactions, provide services, comply with legal obligations, users may request deletion of their data at any time.
Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, or disclosure.
However, no online system can guarantee absolute security.
Your Rights
Under applicable data protection laws, you may have the right to:
Request access to your personal data, request correction of inaccurate information, request deletion of your personal data, request restriction of processing.
Requests can be made using the contact details below.
You also have the right to lodge a complaint with the Information Commissioner's Office.
Children's Privacy
Our website and mobile application are not intended for children under the age of 16, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how we handle personal data, please contact us at contact@didilondon.com or contact us at 4 The Hollies, RH8 0RN, GB